Whether it’s the well-known Alexa or Siri, or the automated prompts on a phone, voice bot technology is a robot that speaks directly with a consumer. A relatively old technology, voice bots have improved rapidly, to the point that restaurants can use them to streamline customer service or even integrate them into commerce and ordering. Voice bots plug into phone systems, computers, websites, mobile apps — essentially any platform a restaurant already uses. Not only can voice bots understand and “speak” with the customer, they can also analyze customer requests and study their behavior. That helps restaurants gain useful information and perhaps expand their customer service for low cost.
It’s the next best thing to addressing every customer inquiry personally. Voice bots can also study customers’ behaviors to make interactions more relevant to them, which in an ideal world helps the customer feel seen. Having bots take over more menial communications tasks will help restaurant operators turn their time to other tasks. The technology simplifies and streamlines the entire customer service and online sale service without added staff or even hardware.
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