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MEET OUR CONSULTANT

Spencer Michiel

POS
OPERATIONS

Spencer brings over 20 years of restaurant industry experience, having worked nearly every position from busser to operations manager. He got his start bussing tables at his father’s restaurant, soon after, he was cooking in kitchens across independent restaurants. He deepened his culinary knowledge at Earl’s, a well-known Canadian chain, where he mastered the brigade kitchen system—baking by day and operating the wood-fired pizza oven by night.

 

Spencer later transitioned to the front of house at The Keg, a Canadian steakhouse chain, where he moved into management and re-learned every position from dishwasher to bartender. He also spent time bartending at two high-volume pubs before stepping into the restaurant tech world with Vivonet, where he helped launch Halo POS, the first fully cloud-based POS on the market. Most recently, he served as Partnerships Manager at Ready, introducing U.S. operators to QR code ordering and mobile payments. At Back of House, Spencer combines his hands-on restaurant experience with deep tech knowledge to help operators find the right tools to streamline operations and boost performance.

RESOURCES & ARTICLES

The Latest from Spencer

5 Ways To Make Your Restaurant More Sustainable
Trends & Innovation

5 Ways To Make Your Restaurant More Sustainable

Learn five things eco-friendly restaurants do and explore tech-based solutions that can help improve your sustainability — and your...

Adding Online Ordering to Your Restaurant’s Website
Ordering & Delivery

Adding Online Ordering to Your Restaurant’s Website

Learn how adding online ordering to your restaurant’s website will help you redefine service excellence, as well as what you need to do...

3 Ways to Improve Restaurant Work-Life Balance Through Tech
Technology & Innovation

3 Ways to Improve Restaurant Work-Life Balance Through Tech

Learn three ways to improve the work-life balance for you and your staff by implementing restaurant technology.

SUCCESS STORIES

Spencer’s Case Studies

A New Website to Support Business Growth

Cleo’s Southern Cuisine began as a single-location restaurant in Chicago’s vibrant Bronzeville neighborhood. But by 2021, Cleo’s had become a local sensation – the subject of glowing reviews and enthusiastic media coverage. That’s when owner, operator, and head chef Kristen Harper realized her growing business was going to need a new website.
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Improving Social Marketing for a Strong Brand and Successful Launch

Located near Columbus, Ohio, Three Creeks Kitchen + Cocktails had a great menu and strong vision, but wanted to boost their profile using social media marketing efforts ahead of their grand opening. Their team, however, lacked the resources for dedicated social media management.
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300+ Expert Consults

Interested in a Consultation?

300+ Expert Consults
  1. Book a Free Discovery Call
    We’ll get to know you, your business, your goals, and your challenges to figure out if we can find a tech-focused solution for your restaurant. See our areas of focus.
  2. Choose a Package 
    From a single consultation to ongoing support, you can pick a package and then schedule your official consultation meeting.
  3. Actionable Advice - No Sales Pitch! 
    Depending on your ask, we will take 1-2 weeks for research and put together a custom plan of action including recommendations, vendor solutions, deals, and next steps.

"

There  have been a lot of imposters in the world of restaurant tech, most of them over-promising and under-delivering on service.  At Back of House we try to cut through the noise and find solutions that are actually going to make a difference for restaurateurs."


- Spencer Michiel