Our latest episode of So You Want to Run a Restaurant is live! This week, we talk to Florida restaurateur Carlos Gazitua, a third-generation operator of Sergio's Restaurants. Gazitua shares what brought him back to his family’s business after finishing law school, and what strategies he’s taking to maintain and grow its success – including the use of robot waiters.
One of the earliest adopters of robot waiters, Gazitua gives insight into how the technology works, and how it’s allowed Sergio’s to remain open amid staffing challenges. Plus, Gazitua shares how the robot waiters have benefited his existing wait staff while adding entertainment value for customers, along with his plans to integrate the technology into the Sergio’s POS system.
We finish out the conversation with a discussion about NFTs in the restaurant space, and also Gazitua’s film debut in Croqueta Nation, a forthcoming documentary that centers Miami's culinary scene, while following Gazitua’s mission to create the world's longest croqueta.