Yelp 

Reservations

Search and Discovery

I've been relying on Yelp since they first began. I frequently check Yelp on my desktop, laptop, and I have the app on my phone. Yelp has really stepped up it's game and I appreciate that Yelp really filters reviews and gives the use a trusting experience and recommendation be it for restaurants, take out, cleaning services, medical, people, shops, the list goes on! Yelp Reservations has taken Yelp to the next level because it offers users an easier way to make a reservation - you can easily see what times are available, how long the wait is, and instantly send a reservation request to the restaurant without having to call. What a great additional service that Yelp Reservations had added to Yelp!

I have no complaints. Yelp is very user friendly and has made reviews and dining experiences less hectic and overall easier for everyone!

Yelp Keeps Improving - Enjoy Yelp Reservations!

I always find there are two things to consider when choosing a vendor or partner: 
1. Product enhancement and development. Yelp has really taken to adapting to our current state of affairs with the pandemic. They’ve made platform enhancements that make it easier for businesses to communicate with their customers or potential customers. 
2. Customer service. It’s so important to have a reliable person to communicate and work with during the relationship. Yelp has provided me with an incredible representative that I’m quite happy with! Thank you!


Very reliable

Yelp’s guest manager is really easy to train staff on. The biggest piece is creating your layout, but once you do that, it’s easy to navigate. We use it to keep our wait times and our staff organized. It makes a huge difference in the flow of the dining experience and also with our guests’ expectations. Using this has allowed our hosts to be way more proactive in accomplishing other tasks because the waitlist is taken care of.

Increased productivity with staff

Love the guest manager Yelp rolled out. Guests can make reservations without calling in! All of the reservations are sorted in a way that makes sense and if someone needs to change their reservation it’s really easy to do. It’s so easy to use this. We’ve been able to streamline our entire reservation process with this tool. It’s also much easier to get ahold of unhappy guests and rectify whatever issues they had so our customer experience has been streamlined, as well.

Easy to use

This has been so easy and convenient to us! It’s such a great way to reach a large amount of guests. There are no set up fees, no hidden fees–perfect! We haven’t overbooked once since using the guest manager program. There’s been nothing but smooth communication and we’ve been able to make our guests as happy as possible.

Very convenient

Reservation Yelp is an amazing project that enables your clients to put in a request without calling or go to your site. It keeps all reservations sorted out just as contact information's. It's anything but difficult to utilize. Exchanging around reservation times requires no exertion by any means. Following calendars is basic and to the point. I like that it enables a passage for individuals to compose audits and sends updates.

I appreciate everything about this administration and haven't run over any abhorrence.

Yelp Reservations Review

Reservation Yelp is an excellent program that allows your customers to place an order without having to call or go to your website. In our experience, we saw an increase in traffic and revenue, as we added this feature. For us, we manage the storage, and this allows customers to know that when they come, we will wait for them and be able to help them. We like that customers can upload reviews and photos to leave their impression of the restaurant and what they don’t like.

For us, there are no minuses, everything works fine.

A great program for monitoring customer experience.

Personally, what I liked best about my yelp reservation experience is the fact that I was able to reserve the night before the event. There are times where I am leaving church with my family and we want to look for a restaurant nearby to have lunch in - but many times restaurants seem to have long waits and packed venues. Yelp has helped my family and I find restaurant to dine in quickly and easily. Also, I always plan my birthday celebrations last minute, yelp has helped me book a restaurant for my celebrations in less than 24 hours prior.

Honestly speaking, I’ve never really had any bad experiences with yelp. The customer service is amazing and effective. The reviews are always on point as well. Yelp reservations is something that I will continue to use for every celebration, special event, or last minute lunch dates.

Efficient and Worthy. 

I like that it's a one stop shop for me, I find the restaurant on yelp and make reservations without having to call. It's also nice to see current wait times, very convenient,

I didn't notice any cons whatsoever. I guess the only thing is if you need a special table like a view or in a specific area of a restaurant you'd have to call.

One stop

What I like most about Yelp Reservations is that if I am browsing reviews and menus on a restaurant I know I want to visit, I have the convenient option of making a reservation quickly online. I like that I do not have to call, and that Yelp Reservations basically "filters" for me which restaurants even have the option to make reservations. I also really like that they have a wide range of times that are still available, and that I can put how many guests and that I receive a confirmation email so I know that my reservation has been successful.

There is not much to dislike about Yelp Reservations as it is a straight forward software that allows guests to make a reservation. Because I am so detail oriented, sometimes I do not like the doubt in my mind that maybe the restaurant did not receive my reservation, or the uncertainty that maybe the online options are not the most updated ones. I remember being skeptical about how the reservation system worked via Yelp the first time I used it, because I felt more comfortable calling the restaurant directly to make sure it was scheduled, but it turns out those doubts were for nothing as Yelp Reservations seems to have the most updated times available. I dislike not being in direct communication with the restaurant, in case more/other guests have called the restaurant and scheduled reservations at the same time as me, because Yelp does not indicate the volume of reservations at your selected time, and if the restaurant is contacted directly they may be better able to suggest a time that is less busy, or can confirm that there are still plenty of reservations available.

Yelp Reservations is Convenient

Yelp has been really great at helping our business page expand its search area. They’ve also helped me add to our “Services” section since this is what the search words are based on. We really needed helping coordinating pictures, which they were more than willing to do for us. The pictures are important as they help draw more attention to our restaurant. So of course we needed to ramp those up! We’ve definitely noticed a difference in traffic since we started using a business page on Yelp. 

Really great to expand our search area

I really love Yelp’s interface and how easy it is to navigate around the platform. It allows me to optimize our business profile and make any necessary changes with ease. Editing information is easy and the changes are made live almost instantly. It’s really great that Yelp shows you a few key things: how much our business appeared on Yelp, how many user views we get, and how many customer leads we’ve gotten. I also get a lot of great information on my restaurant’s organic and paid ads performance which helps me to make more informed decisions. They provide a high-level metric overview of how much I’m spending on ads, the impressions, clicks, click-through rate, cost per click, and the time period I want to view. These things are crucial to understand because now I’m able to identify how much I should be allocating on my ads for certain time periods. There’s also a really great summary per location. I imagine that would be helpful to those out there with multiple locations. 
I do wish there was an option to turn the reports into a PDF, though. Right now there is just the CSV option.
I also really like that the menus are neatly arranged and that they don’t have confusing sub-menus. 


Really easy to navigate

This time during the pandemic has been really hard having to keep an online presence going and getting customers to share how much they’ve enjoyed our food and our service has been crucial in keeping us afloat. Yelp really pivoted at the start of the pandemic to allow us to show that we can offer take out and curbside pickup options and it offers a way to send inquiries directly to our inbox. I really like how they make it so easy for small, local businesses to promote themselves. I know it’s not a new feature, but I love that customers can upload pictures of their meal. Having a wide array of photo options for others to peruse and see what we offer is really cool.

Easy for small businesses to promote

There’s a great dashboard with a myriad of options, one of which is the ability to see who has interacted with your page. Kind of like scoping people out! 
They do a really great job of breaking down all of the analytical data so I don’t have to do that myself. That was always so tedious so I’m happy to have someone else do that for me. I definitely recommend using Yelp if you’re a small business with a lot of competition. Yelp is highly respected in my community and when you’re blasted all over it you gain a huge advantage over the competition!


Really great service

We’ve seen an increase in traffic and profits since we added this program. Customers really love the ability to make reservations from their phone. Plus, they can talk about their experience at our restaurant and if something went wrong, we are able to correct it immediately.

Increase in traffic

I like how easy this software makes it for small, locale businesses to promote themselves to their customer base. You have everything all at a glance, your contact info, hours of operation, details regarding the type of servicing we provide. When Covid hit, the interface was updated to reflect that we offer delivery, take & curbside pickup to the very top of the page (impossible to miss) which has been so crucial to keep business afloat in these weird times when you have to think of out of the box ways to keep customers engaged. I also love that customers are able to post images of their meals! As a catering company we often create brand new menus for each event so having a huge photo assortment of what we can do is amazing!

One of the biggest features of Yelp for Restaurants is customers leave feedback on their experience. Typically people will write reviews if they had an amazing experience or if they had a terrible one. I iwsh there was an option to filter out reviews for things like "I called them and they didn't answer their phone - 2 stars" because that's not reflective of the service itself, and we don't have a way to determine if they called outside of business hours. Luckily you have the ability to respond back to commenters.

Yelp For Restaurants

Most customers treat Yelp as a first-stop shop when it comes to figuring out more about a business or, in my case, a restaurant. Man, do they love to vent and review the hell out of places! Especially if it’s a bad experience. By not claiming control of your brand’s voice on Yelp by now is like letting people talk about your brand on the nightly news without you on camera to defend it. Take control of your businesses’ presence. What are you waiting for?

Take control back

I think it’s really smart that Yelp allows the business/restaurant to work out any beef a customer has directly with them. The system allows you to connect with the person to see if you can rectify the issue. It’s a great system they’ve developed. On more than one occasion I’ve been able to get someone to write an updated review based on responding directly to what they have written in a kind and professional way, trying to resolve the issue. I would like to point out that Yelp could use an update to the interface. There’s a lot that isn’t needed and if they would highlight what the user actually needs, that would be incredibly helpful.

Really great to resolve any negative issues

We’ve been able to better plan our staffing because this cuts down on what we need to do with reservations and allows us to see what the day will be like in advance. It’s helped to cut down on the wait times because the guest checks in prior to their arrival. It’s just nice to be able to plan accordingly. Sometimes the reservations don’t go through even though it’s been confirmed on the guest’s end. I’m hoping this gets worked on because we really like using this system.

Can better plan for staffing

We have a bakery at the front of our restaurant and it is no longer a crowded waiting place. By using this system, guests can wait wherever they want because they check in from the comfort of their phone. I would say that the app times out pretty quickly which can add time to the whole process of adding a customer to the waitlist. Otherwise, we really like it.

Great reservation system

I like yelp res. because i was able to see different restaurants and decide where I wanted to eat/reserve. My husband and I use it often when we travel-especially for NYC.

There was not very much that I did not like about the program/reservation.

Used it multiple times for reservations

Okay, I looooove that you can hide ads on your page and launch ad campaigns on your competitor’s pages for a little extra. That feels like a fun little game to me and I love it. We’ve gotten so much more exposure for our restaurant with Yelp. It’s incredible. It’s so great that they show our restaurant to potential eaters who are looking for our type of food (BBQ) in our area. There’s a great dashboard with a myriad of options, one of which is the ability to see who has interacted with your page. Kind of like scoping people out! 
They do a really great job of breaking down all of the analytical data so I don’t have to do that myself. That was always so tedious so I’m happy to have someone else do that for me. I definitely recommend using Yelp if you’re a small business with a lot of competition. Yelp is highly respected in my community and when you’re blasted all over it you gain a huge advantage over the competition!


Great for small businesses

If I'm already on Yelp looking for a restaurant and I happen upon a restaurant I definitely want to make a reservation at and see reservations are possible to book via Yelp directly, I'll use Yelp Reservations. The user experience is quick and seamless and comparable to reservation competitors like OpenTable and Resy. I like that because it's familiar, it's easy and it's not overcomplicated. The email confirmation follow-up is always good, too. Pretty standard, but good nonetheless.

I dislike 2 main things about Yelp Reservations. First (on desktop) if you're on Yelp Reservations then decide to change what cuisine or what neighborhood you're looking for in the search bar, the search generates regular Yelp results vs. Yelp Reservation results. You have to click "Make a Reservation" again at the top, which is annoying and makes the experience slightly less seamless. It's not a HUGE issue, but one or two extra steps to a consumer is one too many since the reservation booking alternatives don't have this issue. Second, it's frustrating that the search results generate neighborhoods FAR beyond the neighborhood you're searching for. It makes sense for neighborhoods relatively near the original neighborhood search to pop up but it's just not OK for neighborhoods in different states to pop up. I'd MUCH rather have less search results pop up.

I've used Yelp Reservations when I've been on Yelp and see reservations are available

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THE DEEP-DIVE INTO RESTAURANT RESEARCH

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REVIEWS

Summary

Christina S.

Gina Mangiono