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MEET OUR CONSULTANT

Rachel Morgan

EVENTS
STAFFING

Upon moving to Nashville, TN, Rachel spent eight years working with Gaylord Hotel, later managed by Marriott, working as a bartender and gaining firsthand experience in restaurant and beverage operations. She then transitioned to a local beverage distributor, where she spent nearly four years before moving into restaurant technology. At Toast, she started in sales before becoming a Customer Success Manager, helping SMB to mid-market restaurant groups across the U.S. optimize their operations. She later worked in B2B alcohol e-commerce, managing distributor accounts nationwide.

 

Now at Back of House, Rachel combines her deep industry knowledge with hands-on experience to help restaurant operators find and implement the right technology solutions. With a career spanning both front-line restaurant roles and cutting-edge tech solutions, she understands the daily challenges operators face and is passionate about helping them streamline operations, reduce costs, and drive success with the right tools

RESOURCES & ARTICLES

The Latest from Rachel

How Tech Can Help With Restaurant Staffing During High-Volume Periods
Staffing Loyalty Programs Scheduling Technology & Innovation

How Tech Can Help With Restaurant Staffing During High-Volume Periods

Explore five different restaurant technologies that can help with staffing during high volume periods like holidays and events.

The Best Restaurant Website Builders for 2025
Website Builders

The Best Restaurant Website Builders for 2025

Explore our picks for the top website builders for restaurants and learn what features to look for when choosing a website builder.

13 Tips for an Efficient Restaurant Hiring Process
Staffing

13 Tips for an Efficient Restaurant Hiring Process

Make your recruiting and hiring processes more efficient with restaurant hiring tips from Back of House and a trio of industry experts.

On-Demand Restaurant Staffing Tools Help With Worker Shortages
Staffing

On-Demand Restaurant Staffing Tools Help With Worker Shortages

Learn the basics of restaurant staffing tools and explore the pros and cons of mobile app staffing solutions.

SUCCESS STORIES

Rachel’s Case Studies

Elevating Online Presence With a New Website

Danny Scotten, the owner of Indianapolis-based Loughmiller’s Pub, was saddled with a clunky, outdated and ineffective website. The original website was difficult to navigate and impossible to update and needed a refresh
Loughmiller_Burger_1735673197

Using AI Phone Answering to Improve Efficiency

Struggling to manage the overwhelming number of phone orders at his predominantly take-out pizzeria, Scott Jasman, owner of Dee's Pizza Pad in Prescot, Michigan, was thinking of using AI to improve efficiency. With labor costs rising trying to shift customers toward online ordering, Scott knew that the right AI solution would not only streamline operations, but also reduce his staffing needs.
Dees Pizza Pad
300+ Expert Consults

Interested in a Consultation?

300+ Expert Consults
  1. Book a Free Discovery Call
    We’ll get to know you, your business, your goals, and your challenges to figure out if we can find a tech-focused solution for your restaurant. See our areas of focus.
  2. Choose a Package 
    From a single consultation to ongoing support, you can pick a package and then schedule your official consultation meeting.
  3. Actionable Advice - No Sales Pitch! 
    Depending on your ask, we will take 1-2 weeks for research and put together a custom plan of action including recommendations, vendor solutions, deals, and next steps.