Using AI Phone Answering to Improve Efficiency

Struggling to manage the overwhelming number of phone orders at his predominantly take-out pizzeria, Scott Jasman, owner of Dee's Pizza Pad in Prescot, Michigan, was toying with the idea of using AI to improve efficiency. With labor costs rising and a goal to shift customers toward online ordering, Scott knew that the right AI solution would not only streamline operations, but also reduce his staffing needs.

Although Scott was on board with utilizing new technology to help improve his restaurant’s challenges, he  was also having trouble finding the time to research the best solution. To help him keep the process moving forward, Scott connected with Back of House expert Rachel Morgan, who was able to do additional research. 

Together, Scott and Rachel explored various demos and discovered that many AI systems were designed with larger, multi-location restaurants in mind. Finding an AI tool that was affordable, user-friendly, and optimized for a single-location operation proved to be a challenge.

Despite these limitations, Rachel’s research and expertise led her to a short list of three viable options that could potentially meet Dee’s Pizza Pad’s needs: Kea, Loman, and Bluip. After reviewing each solution’s features and costs, Scott ultimately decided to go with Kea, an AI-powered phone system specifically tailored for handling high volumes of phone orders.

“Working with Scott was a rewarding experience because he was open to exploring new technology to address his business needs,” said Rachel. “Our goal was to find a solution that could improve efficiency without adding complexity. After reviewing several options, I felt confident that Kea was the right fit for Dee’s Pizza Pad.”