Upserve

per month/location

Core

Pro Plus

POS & Payments

Usually when people write a review, it’s because they’ve had a bad experience with something. But, I have nothing negative to say about Upserve. Whenever we have a problem, the customer service is available 24/7 and they’re always able to relieve the situation. They’re incredibly professional and informative. They don’t make you feel stupid or small like some customer service people do. They have always gone above and beyond the call of duty for us. 

Nothing bad to say

This is a restaurant “must have”. The sales team was honest and straight forward throughout the whole process and implementing Upserve into my restaurant was relatively easy. There are great analytics, here, that are imperative to a successful restaurant. Literally anyone can figure their way around this POS, it’s that easy to use! I love how everything is cloud-based so you can edit menu items on the fly from anywhere when you’re not on site. The fact that it is app-based is key to the savings you see as you never have to worry about paying to update your system.

Anyone can do it

Really easy to set this POS system up and use. No worries if you’re not very tech-savvy. New hires require very little training on it, which is great and a time-saver. The interface is simple and intuitive. Really affordable. Great customer service. 

Really affordable

A really intuitive interface is always a good thing. Thankful Upserve knew what they were doing when they made this! My favorite feature is the ability to do back-office reporting and setup without having to be onsite or remote into a server. Great feature!

Great POS

I feel like it’s super rare that a sales team is actually honest and straightforward, but this team was. Big kudos for that! It’s so easy to use, you don’t even need training. So intuitive! Everything is cloud-based so there’s no back office computer! You can edit menu items on your phone if you need to. Reporting is easily accessible. The system isn’t bulky or odd–it blends in with its surroundings. Because the system is app-based, you don’t have to worry about paying to update your system like you do with Aloha or others. Best decision I’ve made for my restaurants to date.

Best decision I've made

The fact that a new-hire can be fully versed in the software within 2 training shifts is impeccable.
I do no like that the table view shows all open tables and not tables assigned only to the person logged in.


“Upserve is Second to None”

The simplicity of the menu page is awesome. It's not chaotic or overwhelming, it also allows you to choose your visual style (i.e. listed item, boxed items). Whenever there is a problem, the 24/7 customer service is extremely relieving. They are always so polite, professional and informative. Their customer service employees do not make you feel insignificant, and they go above and beyond.
The Offline Mode could use a little work. It's kind of buggy. If there was a way that we could allow customers to tip in Offline Mode, that would be beneficial to all of our employees.


“Easy and Efficient, Upserve ”

Very cost effective solution that is cloud based. Big upgrade from Aloha NCR. Fast processing speed, mobile reporting on demand, and very secure.
There were a few bugs during deployment including connectivity issues with some terminals.


“Upserve is an affordable, dependable POS solution”

The ability to do back office reporting ans setup without having to either be onsite or remote into a server.
Ability to do a detailed audit of a check at a granular level.



“Modern day update to POS Systems”

This is a really easy to setup and use POS. I don’t have to train new employees extensively on it, which is fantastic. The interface is that simple and intuitive. I’m not the most tech savvy, but the setup and admin side is easy to figure out, too. Really affordable and reliable and the customer service is excellent.

So easy to use

No other POS system can rival Upserve. The back office functionality and ease of training is exceptional. Their customer service is also fantastic. A new employee can be up to speed with this POS in two training shifts. I’m in awe. I chose Upserve because the pricing is very reasonable, the reporting capabilities are great, and the 24/7 support is amazing.

Exceptional POS

I went with Upserve based on reviews of it, so I thought I’d add in my own two-cents of positive feedback to help out someone else who is looking. The menu page isn’t complicated; it isn’t chaotic like some are nor is it overwhelming. A cool feature is that you can choose your visual style (listed item, boxed items). The customer support is easy to work with and they’re always polite, professional, and informative. I’ve been made to feel small by customer service before, but not with Upserve. They’re above and beyond. 

Above and beyond

I was looking for a cloud-based, cost-effective solution with better processing speed and found it with Upserve. It’s been a huge upgrade from Aloha. Upserve has way faster processing speeds, mobile reporting on demand, and is very secure. Love the functionality of it.

Great functionality 

We’re able to type in frequently ordered items much faster because I was able to save all of our items during installation and was able to enter special shortcuts for our handheld. Efficiency is always key. I’d like it if updates weren’t always installed during normal business hours. So, be aware that that can happen. However, it’s a very good tool. We’ve had problems with connection to the ticketprinter in our BOH before with a prior system and this works really fast and without any problems. 

Great system

Pretty good POS for our quick-service restaurant. There aren’t too many customization options, which I happen to think is a good thing. Sometimes when there are too many options, you end up with a cluttered interface which can slow everything else down. The learning curve is really easy for new employees–love that. Really happy that I’ll be saving a lot on this system since equipment replacements will be cheaper than a full-service upgrade.

Pretty good POS

It is easy to use, easy to train new employees and makes service easy. Customer service is always available and is really helpful!
There are still a few features that UpservePOS doesn't have that would help my business.


“Restaurant Usage for UpservePOS”

There are so many things I like about Upserve. To start: systematization of sales code reading, intuitive backups, pre-determined coupon applications, electronic payment ticket references, online order authentication, automatic menu exchanges, and frequent purchase card credit assignments. It’s very user friendly. I was honestly surprised by how user friendly it is! Setting up our menu was easy and intuitive. Really great that you can copy an item and change items within seconds. I would like some better back-end reporting options like searching for the last 4-digits of a credit card when trying to find a transaction. Hopefully they’ll release an update with that feature soon. But if you’re looking for an easy POS that’s affordable, I highly recommend.


There are so many things to like

Very easy to use. Great integrations. The software continues to develop and get even better!
I wish there was a little more flexibility with some of the programming options.


“Great Software getting even better”

Intuitive and user friendly design that is reliable.
We were hoping that the portable POS would not just be shrunken down versions of the normal POS. Some of the charging ports and charging ports have needed to be replace more frequently than we thought they would.


“Upserve POS Review”

What is there to like that other POS don't have? Nothing. At least one other POS has the "features" that UpServe claims to have.
There are many aspects of the system that need to be expanded upon. During the past few months there have been many challenges. There was a period that gift cards were not even redeemable while making online orders. Currently you can not pick and choose which online items you want to accept preorders for. Modifiers are a hot mess. It is not as advanced or user friendly as Focus or other POS systems. To make the modifiers easy for online customers they have to be super basic and not advanced enough for same menu items as in house items that staff rings in. When having online ordering active you are allowed to set the anticipated order time; however, it always gives the customer the minimum time. It does not add minutes on when accepting a few back to back. It does not add time when there is a ticket of many items. Clearly 2 entrees is not going to take the same amount of time as 8 will. When selling on a busy night having to log in and go through a couple screens to change the frame is too much. It needs to be more easily accessible. There are more things that I dislike about it, and it is the least user friendly system I have used since being in the restaurant business.


“Lacking”

All-in-one restaurant management and point-of-sale system

$59

$199

$359

Upserve

Features

The Back of house perspective

Integrations

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