TouchBistro

POS & Payments

Easy to use set up and teach staff to use.
I may not know about it, but would be great to have a text feature for guests to order from our pool side that can alert server to an order.

“Over all Good just Bad Support”

What a great tool! It’s even easy to use for people who aren’t that great with tech. I’ve been able to carry not only a complete management of inventories that I own in my restaurants but it also integrates with the administrative area, too. I can synchronize it with tablets that are on the tables which gives me access to “in real-time” with the diners. Productivity has increased in my restaurants thanks to this app. I can now efficiently control costs and expenses. I can download reports for the day, week, or even the month and then save them in the cloud or send them directly via email to the different teams in my business. I can’t say enough how this app has allowed me to monitor my restaurants' functions in real-time! 

See everything in real time!

We wanted to use a system where our servers could service several different tables without having to go to a main, standing terminal. I had lost a lot of faith in the whole tablet thing after a failed attempt but a restauranteur friend of mine suggested I try TouchBistro and I’m happy to report that we can use this system even if the internet goes down! It doesn’t skip a beat! It’s fast, reliable, and the customer and tech support has been all worth it. We’ve streamlined our ability to service our customers and created a much more efficient system when doing business. Can’t recommend enough!

I have faith in the tablet system again!

I’m finally writing a review. I just get so busy but I’m sure everyone out there can understand that in this business,  but I’m so happy with this product, I just had to! We’ve been using it for 5 years with absolutely no issues. We even upgraded to more terminals and a PRO server and TouchBistro continues to be the best investment we’ve made for the tech in our restaurant. We’re a small restaurant and we’re able to serve our customers quickly and efficiently with this product. Making menu changes are incredibly easy on the back end. And, I get a daily email from the cloud based reporting system with the reports I need to see to monitor my restaurant in real time. You don’t need a lot of technical knowhow to use TouchBistro which makes it the perfect solution for restaurant owners. It’s an excellent product! My staff loves it!

Absolutely no issues!

So many products out there say they’re “user friendly” but I’m happy to report that this one actually IS. The best part for me is the mobility that TouchBistro offers with their iPads. We’ve solved our efficiency problem because of this product. Our servers can take orders directly in the system and customers can pay from the iPad. It’s incredibly convenient. Even the back of house team loves it because they no longer have to try and decipher someone’s messy handwriting. 

Very convenient

This is our day-to-day software that we use in our brewery. Love that it runs even without internet. Even though it’s a simple interface, it is intuitive software with an extremely high level of functionality. It’s been a powerful tool for splitting up tables and creating tabs in our taproom.

Day to day software

We wanted a system where waitstaff could service multiple tables while taking orders without having to go to a main system. We tried a cloud-based system, but it crashed so we went back to the basics. However, since then, a good friend recommended TouchBistro and things are running smoothly, now! You can loose internet service and since it works off it’s own network, it doesn’t miss a beat! The customer support and tech can’t be beat. TouchBistro goes out of their way to bring us data and programs that people like us need. We’ve increased service, business and efficiency AND have a happy staff. Can’t recommend TouchBistro to other restaurant operators enough!

FOR IPAD SOLUTION TO A BUSY RESTAURANT, THIS IS YOUR SOLUTION

I’m going to be upfront–I’m not great with technology. That’s why I really like this application. It’s really easy to use even for people like me. TouchBistro has become an incredibly important tool for my restaurant. I can carry a complete management of inventories that I own and I can also integrate it with the administrative area. I can synchronize it with the tablets that are on the table in order to link me to real-time with the diners. Thanks to this application, our productivity has increased, allowing me to efficiently control costs and expenses. I can download reports for the day, week, or month and save them in the cloud or send them by email to the different teams that make up my restaurant. It’s such a helpful tool. This is a tool that you should not miss out on. As I’ve already mentioned, there are so many functions to help you manage your business quickly.

Our productivity has increased!

This POS has allowed us to meet the demands of our customers in the best possible way. We are able to see the demand of each dish and what foods are leaving us the highest profit margin. We can even establish relationships with our customers so we can provide them with an incentive, which has been converting them into frequent customers. You can calculate your ROI quickly for the day, month, and even year. The interface is clean and friendly and anyone can learn use it quickly. This has been such a beneficial tool for my restaurant to have!

Very beneficial tool

TouchBistro not only allows for a completely integrative solution, but it’s also a great complement for the customers with tactile screens in the tables of our restaurant. We’ve been able to automat many orders and make this process faster and easier without the use of a server. The customers can send their orders directly to the kitchen. It’s been a much faster process. It also allows for a complete management of all inventories of products that are used daily in our restaurant. It has definitely improved the development and growth of our restaurant.

Have seen growth using this POS

Customer support, fast system, no internet needed to run, menu photos and special items to show to customers at table, data to watch your bottom line and a ton more.
No chip card swipe yet, I would say more program features, but when I asked for more they made more. I am having trouble with this part as the programming can be a bit tech, but they help you and then your good.

“For iPad soulution for busy restaurants, this is your answer!”

The software is incredibly intuitive and has an extremely high level of functionality within its simple user interface.
The one issue we have is the inflexible partnership TouchBistro has with Apple. Thousands of dollars of hardware must be purchased to run TouchBistro, and there is almost no flexibility in what you are allowed to by to run it.

“Slick, powerful & user-friendly in a small package”

The ease of switching over from our old system to the TB system.
Nothing . Everything works exactly they way we wanted .

“The Best POS system ”

Ease of use. A lot of systems are complicated to manage the backend. Entering items, costs, etc.
Cannot re-open bills to change tenders, etc.

“Great POS don't look any further!”

Our servers really love this tool because it makes order taking much faster and it makes the administration side much easier. We’re able to check the reports day by day which is really helpful to see how our restaurant is doing. We can control all card payments and have integrated Touchbistro onto all of our POS systems (including smartphones and tablets). Really easy to configure table assessment as needed, as well. 

Great POS tool

Ease of use and functionality of the system is great.
Process to split checks after order is difficult.

“Review ”

When it works, which is usually right up to the latest and greatest new "software update", its highly intuitive, its easy for the staff to handle, its easy for me to program, and has quite useful analytics attached.
It breaks A LOT - and always at the worst possible time, and their customer support would have to be five or six times better to just suck. First time it took them 7 HOURS to return my urgent tech support call - lost a dinner service. Next time it was 9 HOURS -- not only lost dinner... but we lost a lunch service too!!! Then they started getting better... next time it was only 4 hours... called 10 minutes into the 7th game of the Stanley Cup finals [I missed the rest of the game]. To their credit, I had their support person call me back in 15 minutes [the time it takes to get from my house to the restaurant] - and he was able to fix the problem in just a tick over 90 minutes. Tonight it was 3 hours and 10 minutes before the call back came. I was on my motorcycle [don't talk or text while riding]... called back the number on the voicemail... only to find myself back in a queue. Its been 40 plus minutes so far... but fool that I am, I'm still hopeful.

“Worst customer support - EVER”

We liked that it is portable and easy to use with familiar hardware (ipads).
This isnt a Con for the software but the tools surrounding its use. We clearly defined our needs to use this tool outside as over 50% of our customer seating is outdoors. We have been able to take orders and submit them fine using the ipads, but the tools used to close out tickets and process payments at those outdoor tables did not work as sold or promised. Touchbistro has refused credit on those devices and has yet to offer a workable solution.

“Buyer Beware”

The most popular opinion from our staff is the ease of use with TouchBistro. The program needs barely any training assistance, staff picks up the location of menu items quickly, customers are impressed with the technology, and in a small space like our coffee house the size of the unit compared to our grandfather of a cash register we can host more treats for our customers.
We struggle with getting prompt response when in a stressful or urgent situation. Restaurant business is fast paced and requires immediate help, especially if we are stalled in being able to take payment or assist a customer in another way. Guests don't appreciate being asked to wait while we try to contact Touch Bistro unsuccessfully. Email response time is reasonable. We also struggle to offer emailed invoices directly from touch bistro without having to switch over our wifi, slowing down service. We are also struggling to have reliable synching on our online account to view sales reports.

“Silvercreek has benefited in many ways from using TouchBistro. ”

The ease of my staff being able to use it on a daily basis to change or revise orders is much simplier than what we had prior.
The set-up was a little bit of a struggle with nested modifiers. And, we are getting ready to utilize the online ordering feature and found out that nested modifiers do not pull into the online ordering platform, which is difficult and we are going to have to find a work around.

“Fair value for the price”

Using iPad to take orders is the only good thing, very fast compared to other POS providers.
Where do I begin. Customer service was the best until 2019. Now it is similar to Toasts. It is day 7 of us not being able to print tickets in the kitchen, every time/ every day I call them they have this answer ready. "Our Product Development team is working on your case, we will get back to you as soon as we hear back from them".

“Very unpleasant experience”

iPad POS and integrated payment system for restaurants

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REVIEWS

Summary

Darren B.

Robert Smith