Tock

per month/location

Starting at

Reservations

Online Ordering & Delivery

We love using tock for bookings. We are a 42 seat restaurant and just make a few available for online booking only. I love being able to program a deposit. We literally never have no-shows. The wait-list function is also really great!.
Since we only use it for large party reservation and holiday events. It tough to find cons, but if I had to mention something I wish all admin could edit the public profile instead of having to reach out to tock hospitality. Super minor note, because their support is great!.

“Amazing software for a small restaurant”

Tock is best in class in a field of mediocre reservation systems. They continue innovating with launching new features that are beneficial for restaurants/wineries and have a growing number of integrations with other systems (ecomm, crm) that allow for fairly low level of tech skills needed.
As we were preparing for launch, we discovered some features were still buggy and we needed to find workarounds. Process of reporting bugs and convincing their tech team to prioritize addressing wasn't perfect.

“Best in class, but still not perfect”

This software has a good business strategy. Especially, I like their level of graphics and pictures.
It is not popular yet. Since this is a good product, I hope to have others to use it.

“Established brand”

High level of customer service. Respond to queries within minutes, not hours or days. Stellar dev team that seriously listens to the requests of clients, and builds product features based on their feedback.
Known for their aggressive approach outside of US market, which can deter potential clients. Requires a lot of marketing commitment to negate negative perception.

“The most functional and comprehensive reservations platform we've found on the market.”

We recently switched from Open Table (customer for 13 years!) to Tock. Scary to change from the norm, but Tock is SO much more affordable and it seems to have much larger capabilities. Tock can take payment for our pre-paid wine dinners which is amazing that our service staff won't get bombarded with ticket sale calls during dinner service. It also have event planning capabilities that we are really excited about.
So far, there have been no cons. We are just in the switching over phase and so far the staff has been professional, friendly and super easy to deal with. We get a great vibe so far!.

“Make the switch!”

Tock is very user friendly once you get accustomed to it. The amount of different menu options makes things a lot more organized and easy to access than other reservation software. It also has extra features such as the ability to purchase event tickets right along with a reservation that is super handy.
Some features are a little bit convoluted, such as working with larger parties, overbooking, and blocking reservations. There also aren't any visual notifications when a new reservation comes through which can lead to things slipping through the cracks during a busy night.

“Tock Reservation Software”

Reduce no-shows by offering more than just reservations.

Tock manages reservations, delivery, takeout, and events all on one platform.

$199

Tock

REDUCE NO-SHOWS BY OFFERING MORE THAN JUST RESERVATIONS.

Features

Integrations

Discover additional solutions that pair with Tock and can optimize your business even further.

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REVIEWS

Summary

Michelle H.

Andrew K.