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SevenRooms Solution Logo

4.7

(15 Reviews)

SEVENROOMS

Reservations, Customer Loyalty (CRM), Online Ordering & Delivery, Websites & Marketing

Preferred Partner

A Guest Experience and Retention platform that helps hospitality operators create exceptional experiences that boost profitability and repeat business.

Available in: USA | CAN | MEX

Price

Available upon request

Integrations

Toast

Lightspeed

Stripe

Key Functions

  1. CRM and guest data analysis
  2. Marketing and retention
  3. Ordering and reservations management
  4. Operations management

Key features

  • Build Direct Relationships With Your Guests: Own your digital presence across direct, organic and third-party reservation and online ordering channels. 
  • Deliver Exceptional Experience & Streamline Operations: Personalize guest experiences by capturing data at every touchpoint -- both online and offline. 
  • Capture A 360° View Of Your Guests Across All Channels: Aggregate data automatically across on- and off-premise guests in a robust guest database that you own.
  • Drive Repeat Orders, Visits & Revenue Automatically: Increase same store sales, frequency and guest loyalty without the need for extra staff or marketing expertise.

Our Perspective

In partnership with Expedite

How can SevenRooms help your restaurant?

The NYC-based company builds software dedicated to helping restaurants and other venues (like nightclubs and hotels) increase revenue and retention by leveraging data to build direct relationships, deliver exceptional experiences and drive repeat visits and orders. With more than 100 direct integrations and an open API,  SevenRooms platform helps automate this process so operators can focus on what they do best: serving up unforgettable hospitality experiences. 

Companies that use SevenRooms technology say they have reduced third-party booking fees and reservations team costs by more than 50%, and seen a 300% increase in commission-free, direct reservation bookings.

SevenRooms counts MGM Resorts, Wolfgang Puck, Michael Mina, Nobu, Giordano's, Topgolf and Bloomin’ Brands among its current customers.


REVIEWS

Summary

4.7

|

15 Reviews

Ease of Use

4.7

Reliability

4.7

Price

4.9

Support

4.9


Tyler Faust

Really easy to use

1/18/22

This has been a really easy platform to use. The ability to search for reservations by partial names or phone numbers saves a lot of time. Preferences are saved when you put them in and requests are easy to attach. We can create full guest profiles which we hadn’t been able to do before. It’s nice to see things in a full view instead of just in snippets. You can also whitelist the icon-host site on your company’s firewall. The two-way messaging system has been pretty helpful in modifying reservations in real-time.

Helpful?

0


Gina Mangiono

Great at driving guests to restaurant

1/20/22

The pros of this far outweigh any cons. This platform is excellent at driving guests to your restaurant. I’ve been able to cut costs by eliminating OpenTable fees. I’m also able to track the live data on customer spending over time. The only downfall is that it isn’t the industry standard so people may be less familiar with the booking platform. But I think this is rapidly changing.

Helpful?

0


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