SevenRooms

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Reservations

Customer Loyalty (CRM)

Online Ordering & Delivery

Websites & Marketing

This has been a really easy platform to use. The ability to search for reservations by partial names or phone numbers saves a lot of time. Preferences are saved when you put them in and requests are easy to attach. We can create full guest profiles which we hadn’t been able to do before. It’s nice to see things in a full view instead of just in snippets. You can also whitelist the icon-host site on your company’s firewall. The two-way messaging system has been pretty helpful in modifying reservations in real-time. 

Really easy to use

The pros of this far outweigh any cons. This platform is excellent at driving guests to your restaurant. I’ve been able to cut costs by eliminating OpenTable fees. I’m also able to track the live data on customer spending over time. The only downfall is that it isn’t the industry standard so people may be less familiar with the booking platform. But I think this is rapidly changing.

Great at driving guests to restaurant

Using the automatic feedback request after guests leave has been a godsend. It really seems to prevent potential negative reviews. Instead, they’re sent to my email and I can handle them appropriately. It’s been a game changer in our recovery program with our customers. I can fix something that didn’t go right or well right away instead of having to wait to see an irate review on Yelp or something. The other thing I really like is that SevenRooms is customizable. We’ve found creative functionality that enhances our guests’ overall experience.

Creative functionality

We have over three restaurants and SevenRooms has been the perfect tool for operating our client database. We can maintain our guest experience with customizable features that really let us get to know our customers better. It’s a really user friendly system that is very easy to train new employees on. Love that we can customize it to some extent, as well. Love that we can export clients by tags!

A lot to love

The best part of SevenRooms, in my opinion, is the ability to customize how we use it. It’s pretty great to be able to customize our guests’ experience. We’re able to change things very easily and quickly–huge asset. SR has a major role in our customer recovery. We’re able to fix an issue a customer has quickly.

Great for customer recovery

Live spending for tables/syncing with POS system

Some issues with the auto-assign feature/issues when seating parties at multiple tables. It would be nice to be able to utilize the web version the same way you use the tablet version (i.e. seating reservations, updating table statuses, etc)

What more could you ask for?

SevenRooms is excellent at driving guests to your restaurant. While not the industry standard for online reservations, (though that is rapidly changing), it has excellent functionality. The biggest positives are: 1) Cost reduction by eliminating OpenTable fees 2) Ability to drive customers to restaurants within your group of restaurants 3) Live data on consumer spend and the ability to track that over time.

SevenRooms is not the industry standard, so many people will not be familiar with the booking platform. From the guest perspective, even after creating a profile, you may have to input the same information multiple times for multiple reservations, which is frustrating. People may also not book through this platform if it's too difficult or unfamiliar, which may lead to lost reservations.

SevenRooms: The Reservation Platform You Should Be Using

Ease of use and communication within the team

No feature of capturing guest name who are staying in the hotel

Operations usage

I feel like SevenRooms is a hidden gem although we ultimately decided on a different reservation system!

It is a tad more costly than we were anticipating. Our big deal breaker was we could not utilize SevenRooms for out B&B properties as well as restaurants.

This is great!

We’ve been using SevenRooms for over three years now and it’s the perfect tool for operating our client database between several properties. We’re able to get to know our guests better with customized features that are really easy to use. It’s very easy to train new employees on this software. We’re also able to export clients by tags–love that!

Perfect tool

The complete process around creating reservations and subsequent follow-ups for reviews and to return are amazing.

I wish that they would collect zip code data to allow me to determine where my guests are coming from.

SevenRooms just works!

Things I really like: the reporting features, customer data capture, app is easy to use, multiple diary views, communication within the team.
Things I don’t really like: Not a fan of the mixed fonts on the desktop, at times is a little slow.
All in all, I really like SevenRooms. It’s been a great addition to our platform features.


A lot of great things to like about it

Ease of use on the app, reporting features, multiple diary views, great customer data capture. The excellent support team.

The mixed fonts on the desk top. it can be slow moving from page to page. Filters don't function very well when reporting.

The start of an exciting journey

This product is amazing and so easy to use. It’s always improving. It’s easy to stay ahead on trends using SevenRooms. Heads up–it doesn’t integrate with BreadCrumb so you’ll have to use OpenTable on top of your monthly costs. Don’t let that deter you, just wanted to let you know.

They're always improving

SevenRooms has a really clean interface. I don’t like a lot of clutter so this was great to discover this platform. It’s very easy to train people on–love that. Sometimes loading glitches out, but that doesn’t happen too often. It was very easy to set up and even easier to access as a system as a whole. Lots of widgets, too, like Instagram and an event widget. Great platform, even with a few hiccups.

Very easy system

Create exceptional guest experiences

A Guest Experience and Retention platform that helps hospitality operators create exceptional experiences that boost profitability and repeat business. 

SevenRooms

CREATE EXCEPTIONAL GUEST EXPERIENCES

Features

The Back of house perspective

Integrations

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REVIEWS

Summary

Tyler Faust

Gina Mangiono