Ease of Use
We switched to Resy from Open Table, mainly for pricing reasons but they surprised us with the ability to respond immediately with excellent customer service and willing to take any requests to enhance the product regularly to make our user experience broader and better. The single hardest part about Resy was the transition. Operating a system for years to move on to a new was challenging. When we upgraded to ResyFly we experienced a few crashes middle of service that were inconvenient at the moment but made it so much worth it later on. Recommend full training for all parties involved way ahead of time and practice before making the change while operating it live at the store.
How simple it is to use, how quickly we get support if we don't know how to use the software. We do wish we could open our own slots like we could in the previous generation of the software. We don't love that it automatically plots and seats a table when we drag and drop a seat.