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Live chat with guests for restaurants

Easy to Set Up7
Easy to Use7
Friendly Reps6
Good Price6
High Value7
Meets Needs4
Quality Support4

Ovation is an actionable guest feedback tool. It uses a simple survey to give you operational insights, instant guest recovery, and data to drive revenue. Find out how your drive-thru, third-party delivery, pickups, and in-store customers are feeling. Fix problems in seconds and get insights to improve. It is easy for consumers, simple for managers, and essential for leadership. Ovation has an omni-channel approach to centralize guest feedback no matter how they order. Tools include automated text surveys through integrations (POS, loyalty, online ordering), bag stuffers with QR codes, signage on drive thrus, stickers on to go orders, table toppers, iPad kiosks, etc. Consumers are only asked 2 questions (not 10, not 75): how was your experience and tell us more. Positive feedback goes online as public reviews, and all other feedback goes directly to Ovation’s award-winning app where managers can respond in 3 clicks with a personalized text to the customer to win them back. Then, content from public reviews and private feedback goes into Ovation’s algorithm to give an easy-to-see overview of how the locations are doing and uncover hidden insights to improve.