Lightspeed

POS & Payments

Online Ordering & Delivery

Websites & Marketing

I like that i have a full list of repair orders and can save invoices for future use.
It's not winboats, some things are harder to change and adjust to make things work for the company or customer.

“Light speed switch over”

No question, this is the best POS system on the market today. I say that not even including their incredible customer service. So, add that into the mix and this POS system is unstoppable! I’ve been recommending it to everyone I know in the business. We’ve become so much more efficient because of Lightspeed. It’s simply the best.

Simply the best

Lightspeed has to be one of the best restaurant POS systems in the biz. It has so many features that other POS systems lack. Their customer service is amazing and they’re very proactive about their customers’ success and are always open to feedback and suggestions. They even let you know if they implement one of your ideas! What other apps and services out there are like that? This is one company that is never static. We use this system to track payroll hours, a backup for our inventory, and to generate reports. All of our departments have access to the financial and sales data which is crucial to managing our business. 

Best POS in the biz

We’ve used Lightspeed for both our quick-serve and table service needs with no problems. For our quick-serve needs, we’ve used Lightspeed’s self-service model where the customers order on ipads and we’ve used it with our wait staff in fine dining locations. The system is capable of handling pretty much anything you throw at it. It’s flexible in regards to splitting tickets, on-the-fly changes to menus, and can accommodate notes and discounts. There’s much more you can use it for like inventory, POS, timecards, gift certs., reporting, etc. It really does it all for you.

It does it all

I can’t believe I’m about to admit this, but we let new staff use this with absolutely no training. That’s how easy Lightspeed is to operate. We’ve been using it for a few years now with no problems. It’s kept us all more accountable by keeping track of our inventory, as well. When bartenders use the program while serving, the inventory is automatically adjusted. What other program out there does that? Because at the end of the night, all I have to do is a quick little audit and that’s it! Oh, the customer service is exceptional. No question is “too stupid”. Really top notch experience all around. 

Top notch experience

This is such an excellent POS system for restaurants. There’s very little training I have to do with new staff and it’s really easy to make any changes to items within the system. Compared to other POS systems on the market, Lightspeed is really cost effective. Plus, I can keep a really close eye on product movement (or lack thereof).

Excellent POS for restaurants

Lightspeed was really quick on offering us the right service. We were looking for something that would be user-friendly, easy to install and use with a solid remote help desk, and something that would speed up our service. We received a quote quickly and immediately set up our new system. They were accurate, detailed, and provided professional and excellent service. It only took 10 minutes to train our staff on how to use this POS system, which is a great time (and money) saver. We’re now able to have accurate information available to control sales, waste, and any possible theft. This system was clearly designed by pros for the professional restaurant owner.

Very user-friendly

Our staff loves how easy the front end is. I love how easy it is to update the online site, plus there’s full integration with our other software and the reports available for export are simple to obtain. The 24/7 support team is incredibly helpful. Even if they don’t have an answer to the problem, they always do their best to find some kind of solution or workaround. The ability to export raw data from every receipt item entered has proven invaluable. Lightspeed continues to be innovative and continually updates their product to give us the best tools.

Innovative!

Everything about Lightspeed has been really easy to use–easy to change prices, easy to make menu changes, easy to learn and use. 

Really easy to use it

Lightspeed was very easy to set up and start to use. The customer service team support has been very helpful whenever we’ve needed them. There’s a great ability to handle multiple floor plans, products, users, and reporting. This is a product that should be able to handle any restaurant’s business. We switched from Square because it wasn’t robust enough for what we needed.

A very robust POS

So far, this has been an overall good experience. Everything is “easy”--the floor plans, menus, and payment buttons are all easy to see and use. The reporting aspect is also helpful and robust. The reports are very visual and make it easy to see things at a glance to understand how things are performing.

Really a good experience

The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.
There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.


“Great integrated system”

The professional looking equipment and software, and the many options it provides.
When my wifi is out and I have to re-log in the CC machine, I wish the CC machine could remember the log in.



“First impression is the best!”

This software was easy to setup, easy to train staff on, GREAT customer service.
I think a feature that could be added would be a text option to existing customers. When new products are added to Lightspeed it would be great to get an email with all the new features.

“Great POS”

Not only does Lightspeed fully integrate with all of the delivery platforms we use, but their own online ordering system, Order Ahead, is easy to set up and manage, as well. A few features I really appreciate: rewards program, inventory program, and their support team. I feel like you truly can’t go wrong with Lightspeed. Just compare it to any other POS system on the market. You’ll see it covers areas that the others just can’t. Both our BOH and FOH teams feel confident using this system. It’s easy to train new employees on and delivery and takeout are seamless now.

Best POS out there!

This software was extremely easy to get the hang of. Its easy to train people on, and the options are endless with inventory control.
The receipts for large printer paper get cut off on large receipts, but its not a deal breaker by any means.


“Great Value POS”

I tinkered with this software and got ot know this from the inside and out. I like the functionalities as it allows you to break free from the spreadsheet and manual entry. Gone are the days of tallying and doing adjustments on a piece of paper. It has filter functions for reporting, it auto calculates taxes by assigning it in the initial setup, browser printing integration, you can conveniently import inventory from a csv file to your POS system and export those reports in a csv format. The hardware associated to it works seamlessly like the tablets, scanners, and printers. Although , it endorses Apple products, it works perfectly fine with Windows operating systems. It also has a companion product which is called Lightspeed Accounting that is comparable to Quickbooks.
A few bugs are slowly being fixed as each maintenance and update is released, just like any other software. Although workarounds can be done to remedy it, but you'd have to seek assistance from Tech Support.



“The Point of Sale solution”

Love its ease of use. Cloud based makes taking it on the road to do mobile events a breeze for payment processing and inventory management.
Could have used a little more help importing our inventory but after I figured it out it was easy to do.


“Great User friendly ”

Customer Support is included and accessible Intuitive Useful for heavy amounts of inventory Cloud Based Accessible via multiple operating systems Integrated with Cayan for seamless transition from my previous POS Has extensions that enable enhanced reporting, loyalty and ecommerce integration Updates are included.
Frequently Buggy UX issues at times E-commerce integration is through third party Advanced Reporting is an additional cost and is still poorly designed and buggy Long waits for Customer Support Widespread Outages do Occur.



“Packs some punch among the punchless”

Restaurant POS software and omnichannel retail solution

LIGHTSPEED

How can Lightspeed help your restaurant?

REVIEWS

Summary

Samantha C.

Loren Macafee