Verified Reviewer

The ability to directly insert orders into our online ordering system instead of having restaurant workers transferring orders coming in from tablets to the POS system. The manual entry not only takes time, but also introduced many human errors. Chowly eliminates these errors. The API was not supportive of the version of Ruby on Rails our app runs on (3.2), so we had to build an SDK from scratch. This is complicated and required consistent maintenance.

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Tim R.

It will enter all your to-go orders into your pos automatically. Well, the customer service is horrible. I switched to them when covid started after spending a TON of time making all menus online to be the same, as they asked for it. I paid an employee and took my own time for about 2 weeks to get everything perfect, including pictures. So about a week ago I discover that ALL PICTURES for postmates are gone. I know they were there as I did it myself. So I call post-mates and they tell me that Chowly integrated and took over my menu. So I call to be told by a rep on the phone... you should have receive an email about the pictures. I then started to ask, what restaurant do you know that does not use pictures on their online menu. Then I was told that they messed something up and that they are super sorry. Someone will get ahold of me soon. The next day almost end of day I call in again, no call to me. This time I am told more info and that there is a new service that will update all my online to-go menus. I said OK lets do it.. then I am told my account rep has to call me... so I said lets do it.. Next day... no call.. I call in and I am told another excuse.. I am not really thrilled at this point. Now I want to be clear. I have a case number from the first day I relized what has happened... Gave the case number each time and still 3 days later... no call... So sad... They have one job...

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