Caviar

Online Ordering & Delivery

Access to restaurants that would not otherwise deliver.
High prices and occasionally wildly inaccurate delivery times.

"Good service that sometimes has issues"

Caviar offers a great delivery service with a very short delivery time. You will find a large selection of food and drinks on the app (this is of course dependent on the location). It is very easy to use the app and you don't have to try it for a long time to understand it. The payment system by credit card or debit card is very successful and works fast and secure.
This is not directly a criticism of caviar itself, but we simply find few restaurants in our area that offer dishes for special diets such as gluten intolerance. Maybe caviar could ask the restaurant owner to think of special dishes like for vegetarians or vegans etc. Otherwise caviar offers a really good, affordable and reliable service.

"Great food delivery service with a simple to use app"

Caviar offers a great selection of restaurants in my area. You can find anything you like and what I really like is that you can filter for certain diets which is really lovely since I suffer from gluten intolerance. The app exceeds for its simplicity of use and nice graphics/interface. For payments we use the company credit card, since the company covers some of the expenses. Delivery times are usually quite fast and the costs are sustainable. The delivery guys have been always nice and provided a great service.
Sometimes delivery times can get quite high, which can be annoying when you are almost starving. But normally they are quite fast. In other cities the coverage is not as good or they are simply not delivering there.

"Great selection of restaurants and dishes"

The step by step flow through the buying process is intuitive.
There are three "checkout" steps and it's not immediately clear when the transaction is finished. This has led to unprocessed orders for our team.

"Good tool with straightforward UI to streamline ordering "

The app generally works pretty smooth and is great for getting food delivered fast when you do not have time to go somewhere or to make something, but need to eat. It improves efficiency by allowing less time for food preparation but also allowing for a variety of different food options throughout your location.
The fees on the app are expensive and the customer service is not as great as other alternatives. When the food is not delivered promptly or there are problems, it is difficult to prove and be reimbursed for these issues. The delivery drivers sometimes do not bring the food all the way to where you have ordered, saying that the location was not what you entered (even though it was GPS) or do not get out of their car/vehicle to provide the service that they have been hired for by Caviar, and tipped by you for.

"Caviar: food delivered"

Caviar is one of the easiest platforms for food delivery. I have used it for both personal and work.
Delivery and restaurant prices vary: sometimes you get a good offer, sometimes you don't.

"Simple and seamless customer experience!"

Ease of use and how easy it is to set up. They offer a nice promotion to start with $0 delivery fee. Good selection of restaurants in the area. The User Experience is nice.
The additional fees after promotion periods but it's worth it for the service and convenience. I wish they offered more than restaurants, I would get groceries through a service like this.

"Similar to DoorDash"

Caviar is a platform with limited vendors, the idea being their offerings represent the best and brightest in the selected region.
Caviar touts transparency but there are issues with customer service regarding individual orders. I also wonder whether we would see increased volume on a more ubiquitous and well-known platform.

"Good Platform for Higher-end Restaurant Delivery"

Variety of vendors and food options are good.
As soon as you become a customer you are tossed aside. I've never received such poor customer service. After our first order, it took 7 emails over 3 weeks to get a hold of our point of contact. I only heard from her after I escalated my issue to someone else in the company. Any response would have been fine, but complete radio silence is unacceptable. The only reason we are still using them is because I don't want to put the team through another new vendor so quickly.

- Also, they tell you the average delivery fee is 1.99. My very first invoice had delivery fees as high as 8.99.

- Not easy to automate. Can't just "set it and forget it". Not ideal for small offices that likely don't have an HR/Administrative employee to manage for them.

"Good food options, high pricing, OK platform, terrible service"

What I like best about the Caviar platform is the user interface. It is not as fancy and loaded with features like most other platforms. Simplicity is sometimes favorable.
I dislike everything else from the customer service to the lack of communication between restaurants, customers and the Caviar support team.

I also did not like how each delivery had a different payout than the others. I do not understand how they determine the pay for each delivery.

"They’re Not Ready"

Boutique vibe + powerful infrastructure = off-premise delivery all-star

Now owned by DoorDash, this prestige ordering app can still help you capture high value diners through its premium marketplace. 

CAVIAR

REVIEWS

Summary

User in Management Consulting

Giovanna S